Can I Register A 2nd Transponder To My Ez Pass Account?

Frequently Asked Questions

Contact

For residents of Virginia with permanent upper limb mobility damage.Click here for more information.

If y'all already have your On-the-Become standard or Flex transponder annals it here to set your account.

For residents of other E-ZPass network states: Visit your state's E-ZPass service eye website:

Delaware	New Hampshire
Florida	New Bailiwick of jersey
Illinois	New York
Indiana	N Carolina
Kentucky	Ohio
Maine	Pennsylvania
Maryland	Rhode Isle
Massachusetts	W Virginia
Minnesota

Frequently Asked Questions

Due east-ZPass Overview:

What is E-ZPass?
What is E-ZPass Flex?
How practice I switch between Toll and HOV modes when using Flex transponders?
How does Eastward-ZPass work?
Who runs the E-ZPass program?
Where is E-ZPass accepted?
Where is E-ZPass from other states accepted in Virginia?
How much does it price to open up an Due east-ZPass account?
Is my E-ZPass account information private and secure?
Do I become a discount on tolls if I have an E-ZPass?
Tin I pay greenbacks if I have an Due east-ZPass transponder in the car?
Is my data secure with Due east-ZPASS Virginia?

Ordering An E-ZPass:

How can I open an East-ZPass account?
Do I have to take a credit card to open an E-ZPass account?
How do I obtain an additional E-ZPass transponder?
How long does it accept to receive an Eastward-ZPass transponder?

Registering Your New E-ZPass Transponder:

How do I annals my On-the-Go transponder?
What information do I demand to register an On-the-Go transponder?

Installing & Using Your Due east-ZPass:

How exercise I install my E-ZPass transponders?
How soon can I use my On-the-Go transponder?
How exercise I maintain enough funds in my account?
What are the benefits of Automated Replenishment?
How do I update my Credit Card or ACH data?

Using E-ZPass At A Price Berth(In VA. or Out-of-State):

What do the lights at the tollbooth mean?
Why are the posted speed limits at the toll booths and so low?
What should I exercise if I plan to drive out-of-state?

Managing Your E-ZPass Account:

Why is my Due east-ZPass transponder non working?
How can I return or exchange my E-ZPass transponder if it is no longer working?
Do I demand to register all my vehicles?
Can I switch my E-ZPass transponder to another vehicle?
What do I do if I buy a new motorcar, motility, or change my credit card?
How do I use the Automated Telephone Arrangement?
What if I forget my Pivot Number?
Are the funds in my E-ZPass account assigned to a detail transponder?
Can I get a statement to track my expenses?
Can I get a receipt at the tollbooth when I use my Eastward-ZPass?
Why am I charged if my East-ZPass transponder is lost, damaged or defaced?
How do I close my E-ZPass account?
Inactive Business relationship?

East-ZPass For Motorcycles and When Towing Trailers:

Can I get an E-ZPass transponder for my motorcycle?
Tin can I use my E-ZPass transponder if I tow a trailer or my boat?

Carpooling with Due east-ZPass:

What is E-ZPass Flex?
How exercise I exchange a standard transponder for a Flex transponder?
How do I switch between Toll and HOV modes when using the Flex transponder?
Practice I need a Flex transponder?

Misc. Matters:

Are concern accounts available?
Business Account vs. Personal Account
How many people employ E-ZPass?

Donations:

What is Drive SMART Virginia?
How can I make a donation to DRIVE SMART Virginia Pedagogy Fund?
Will 100% of my donations to Drive SMART Virginia Education Fund stay in Virginia?
Is my donation to the Drive SMART Virginia Educational activity Fund taxation-deductible?
Can I abolish my recurring donation to DRIVE SMART Virginia Education Fund?
Is there an administrative fee to collect my Bulldoze SMART Virginia Education Fund donation?

1. What is E-ZPass?

East-ZPass is an electronic toll drove system. Motorists open up a prepaid account and attach a modest electronic device called a transponder to their windshield or license plate. As they travel through the toll facilities, tolls are automatically deducted from their pre-paid E-ZPass account.

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2. What is Due east-ZPass Flex?

The East-ZPass Flex is a switchable East-ZPass transponder that will let you take advantage of cost-costless travel on the 64, 66, 95, 395, and 495 Express Lanes in Virginia. The Due east-ZPass Flex will piece of work on any toll facility where E-ZPass is accustomed. E-ZPass Flex Transponders provide additional functionality which permit drivers to identify when their vehicle can be classified as High Occupancy Vehicle (HOV) to obtain a discount on those facilities that support the boosted Flex functionality. If the required number of people are in the vehicle, and you want to drive on the 64, 66, 95, 395, and 495 Express Lanes for free, you need to switch the E-ZPass Flex to HOV mode before you become on the road. These cost facilities will not charge your E-ZPass account if you travel with your E-ZPass Flex in HOV style and have the required number of people in the vehicle. Drivers traveling with less than the required number of people in the vehicle on a Toll Facility with a discount should set their Due east-ZPass Flex to price-paying manner and the toll volition be electronically debited from their Due east-ZPass account. The E-ZPass Flex will work anywhere Due east-ZPass is accepted, regardless of the position of the switch. You do not need an E-ZPass Flex if you do not plan to travel on the 64, 66, 95, 395, or 495 Express Lanes with the minimum number of people to qualify for the HOV disbelieve.

Flex transponders are only available for two-axle vehicles since other vehicle types are not permitted to use the Express Lanes.

Please Notation: Users who accept non used their Flex transponder for HOV transactions on the 64, 66, 95, 395, or 495 Express Lanes for any prior twelve-month period may be asked to commutation their Flex transponder for a standard transponder (at no cost). Additionally, the lost/stolen fee for a Flex Transponder is $xx.00 rather than $10.00.

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iii. How do I switch betwixt Toll and HOV modes when using Flex transponders?

Before your trip on the High Occupancy Cost (HOT) or the 64, 66, 95, 395, and 495 Limited Lanes, it'south important that you lot set your Due east-ZPass Flex to the correct mode based on the number of occupants that will be in your vehicle when you're driving on the HOT or the Limited Lanes. If in that location are the required number of people in the vehicle, fix your E-ZPass Flex to HOV mode. These price facilities practise not charge yous a toll if your E-ZPass Flex is set to HOV mode. If you have fewer than the required number of people in your vehicle, select the cost-paying mode on the E-ZPass Flex to have the toll automatically debited from your business relationship. You can alter modes using the switch located at the lesser of the Due east-ZPass Flex device. Simply move the switch to select "HOV ON" or toll-paying mode (roofing "HOV ON"), depending on the number of people in your vehicle. You will hear a beep when y'all change the setting to HOV ON mode. Make sure your Due east-ZPass Flex is gear up to the appropriate fashion before y'all commencement driving.

The E-ZPass Flex will work on other cost roads that have East-ZPass regardless of the position of the switch.

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4. How does East-ZPass work?

When you lot open a prepaid account, you lot receive a small-scale electronic transponder that attaches to the windshield within your car or to your license plate. Within the transponder is a battery-powered electronic chip encoded with a unique identification code. When you travel through an Due east-ZPass price facility, an antenna at the toll plaza reads the information contained in your transponder. The appropriate price is electronically debited from your prepaid E-ZPass account.

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5. Who runs the E-ZPass program?

The Virginia Section of Transportation runs the program in Virginia.

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six. How many people utilize East-ZPass?

In Virginia, there are more ii,300,000 active E-ZPass transponders. At that place are between 16 and twenty million electronic toll transactions a month.

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seven. Where is E-ZPass accepted?

Y'all can use your E-ZPass transponder on all cost roads with specially marked "E-ZPass" lanes. This currently includes roads in Delaware, Illinois, Indiana, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Virginia,W Virginia, Northward Carolina, Kentucky, Florida and Minnesota.

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eight. Where is E-ZPass from other states accustomed in Virginia?

All Virginia price roads accept out-of-land Eastward-ZPass:

Northern Virginia - Dulles Cost Road, Dulles Greenway, 66 Express Lanes Inside the Beltway, 95/395, and 495 Limited Lanes.
Hampton Roads - 64 Limited Lanes, Coleman Span, Chesapeake Motorway, Chesapeake Bay Bridge Tunnel, ERC, Southward Norfolk Jordan Span and Dominion Blvd.
Chesterfield County - Powhite Parkway Extension, Pocahontas 895 (Road 895)
Richmond - The RMA Expressway System:
The Downtown Expressway (State Road 195) from Meadow Street eastward to the I-95 Interchange
The Powhite Parkway from Idlewood Artery southward to and catastrophe at Chippenham Parkway
The Boulevard Span (nicknamed the "Nickel Bridge")

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ix. How can I open an E-ZPass account?

If y'all are a Virginia resident, you can open your Eastward-ZPass account in whatsoever of these unproblematic ways:

Utilise online

Personal Business relationship Awarding or Business Account Awarding
Telephone call 1-877-762-7824
Visit i of our Service Centers or DMV partner locations
Past picking up a transponder at an E-ZPass On-the-Go retailer and registering online or by telephone. A listing of retail stores carrying Virginia E-ZPass On-the-Get transponders can be constitute here

Residents of Virginia with permanent upper limb mobility impairment (Click hither for more than information.) in accordance with Department § 33.2-613 D of the Lawmaking of Virginia may be eligible for toll-free passage on Virginia toll roads.

Residents of other states should click on their state to employ to their habitation agency: Delaware, New Bailiwick of jersey, Illinois, New York, Indiana, Due north Carolina, Maine, Ohio, Maryland, Pennsylvania, Massachusetts, Rhode Island, New Hampshire, West Virginia, Kentucky and Florida.

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10. How soon tin can I use my On-the-Become transponder?

You can apply your OTG transponder immediately in VA but volition need to register at to the lowest degree 48 hours before using it out-of-land.

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11. How do I annals my On-the-Go transponder?

Go to the registration page on this website
Calling the Customer Service Middle at 1-877-762-7824
Visiting whatever of our walk-in centers or DMV partner locations
Annotation: The replenishment amount and the replenishment threshold (depression balance) levels are increased for each additional transponder added to your East-ZPass business relationship

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12. What information do I need to register an On-the-Go transponder?

To register your transponder you will need:

ID numbers located on the transponder
Commuter's license
The license plates and vehicle information for the vehicle on which you will use your E-ZPass
Payment information to add to your account and/or set up upwards automatic replenishment

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13. How much does information technology cost to open an E-ZPass account?

In order to open an E-ZPass account online or at a Service Center, you need to pre-pay a minimum of $35 in tolls.

Transponders are also available in select retail stores in E-ZPass On-the-Get Kits for $35. Both Flex and Standard E-ZPass transponders are available in Northern Virginia retail stores. The $35 payment for an On-the-Go transponder includes $15 of prepaid toll balance for immediate utilise in Virginia plus an additional $20 prepaid toll rest afterward the transponder is registered to an account.

Retail transponders can be used immediately in Virginia simply should exist registered as shortly as possible to enable utilize out-of-state and to claim the total remainder.

Note that the transponders remain the property of the Virginia Department of Transportation and must be returned to the Service Middle when the account is closed or the client will be liable for the lost/stolen fee ($10 for a standard transponder, $xx for a Flex transponder).

If you drive the toll roads frequently, we recommend that you contact us or log into your account to increase your Replenishment threshold (low residuum) level and replenishment amount to adapt your boilerplate monthly toll usage.

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xiv. Do I have to have a credit menu to open an East-ZPass account?

You can open up an Eastward-ZPass account using greenbacks, bank check or credit card. Personal and Business organization Accounts with v or more Due east-ZPass transponders must be set to automatically replenish which requires a credit card or checking/savings bank routing and account number plus a credit card (non linked to the aforementioned banking concern account) as a secondary, backup payment method.

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15. Is my East-ZPass account information private and secure?

Yes. The Virginia Department of Transportation is committed to protecting your privacy and the security of your account. Please refer to our Privacy Policy and Web Policy statements.

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xvi. How do I maintain plenty funds in my account?

The easiest style to maintain funds in your E-ZPass account is to choose automatic replenishment. When your account residuum reaches the low residue level, your replenishment form of payment will exist charged for the replenishment amount and the funds volition be posted to your business relationship and added to your bachelor remainder. Payment options include credit/debit menu or checking/savings business relationship electronic funds transfer via ACH and a credit menu.

If you choose manual replenishment, you can add funds to your business relationship by logging in to your account and making a payment from this website. You lot volition need to establish a username and password. Yous tin can also phone call our toll-free automated line, 1-877-762-7824 to brand a credit bill of fare payment. Yous will need both your account number and your Pivot number to use this automated phone system. You can also make a payment in person at our Service Center locations, partner DMVs, mail payments to the Service Heart.

Examples:

If you lot have one E-ZPass transponder, you will owe a replenishment amount of your average monthly tolls, or minimum of $35 (whichever is greater) when your account's available rest reaches your depression rest level.
If yous have three Due east-ZPass transponders, you will owe a minimum replenishment amount of your average monthly tolls, or minimum of $105 (whichever is greater) when your account's available residue reaches your low balance level.

If you have chosen automatic replenishment, your replenishment amount volition be periodically recalculated to ensure you demand to replenish approximately but once per month. Your low balance amount will exist periodically assessed to ensure you accept at least three days of tolls to ensure coverage in the upshot that there are problems with your replenishment.

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17. What are the benefits of Automatic Replenishment?

Automatic Replenishment is the most convenient way to maintain funds in your account. When you lot attain your depression residue, your selected method of payment is charged automatically to replenish your business relationship. Automatic replenishment eliminates the need to constantly monitor your account balance and spend time authorizing replenishment payments. Information technology saves you time and helps eliminate the possibility of toll violations considering you ran out of funds in your account. Notation that your card and expiration dates must be valid for this process to exist successful.

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18. How do I update my Credit Carte or ACH information?

Log in to your account with your username and password. Then click Payment from the Account Carte du jour. Select Update Payment Method. Yous can use this link to accept you to the login folio.

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19. How long does it take to receive an E-ZPass transponder?

When you lot contact our Customer Service Center at 1-877-762-7824 or apply online to open an account or request an additional transponder, the transponder is sent out within 2 business organisation days. For same twenty-four hour period service, option up an On-the-Get transponder at a retail store or visit one of our Service Centers or partner DMV locations:

E-ZPass Virginia

Phone
Toll-Free Number: 1-877-762-7824
Virginia Relay Center (TTY Callers): 1-800-828-1120
Automated Telephone System is available 24 hours
Customer Service Representatives are available Mon-Fri 7 a.m. - 7 p.m.

Email
customerservice@ezpassva.com

Mail
E-ZPass Customer Service Center
P.O. Box 1234
Clifton Forge, VA 24422-1234

Phone: 877-762-7824
Fax: 540-302-4773

Hours : Monday-Fri 7 a.thousand. - seven p.m.

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twenty. Do I need to annals all my vehicles?

Yes. To ensure seamless use of the Eastward-ZPass transponders in any of your vehicles, y'all should include the license plate number, state of registration, vehicle blazon, vehicle make, model, twelvemonth and color of all your vehicles. You can make changes via the myaccount website or email vehicle changes to customerservice@ezpassva.com including your account data. Note: The accuracy of the license plate data is critical. Every bit vehicle information changes, it is important to keep that information upwards-to-date and accurate on your E-ZPass account.

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21. Are concern accounts available?

Yep. Business accounts are welcome but special rules use. For assistance, call 1-877-762-7824 or contact your nearest Service Centre.

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22. Business Account vs. Personal Account

A Personal E-ZPass account is for personally owned or leased cars, pickup trucks, vans, motorcycles, or RVs.

Business concern Eastward-ZPass accounts are for those who prefer to concur their account in a business proper noun and could include:

Those who have vehicles with more than than two axles
Vehicles with greater than vii,000 lbs. maximum gross weight

A business can open up an E-ZPass pre-paid price account by submitting the Eastward-ZPass Business organisation Account Application online, by visiting your nearest Service Center, or by calling ane-877-762-7824. The name of the business and EIN (Employer Identification Number) are required. Please provide the names of 2 individuals who are authorized to manage the account and their telephone and e-mail contact data. A credit card for initial payment is needed to open an account online. Each business relationship with 5 or more transponders is required to select automatic replenishment as the replenishment option.

For assistance, telephone call one-877-762-7824 or visit your nearest Service Center.

Delight call one-877-762-7824 or click here in guild to apply for a personal account or a business account.

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23. Can I get an Due east-ZPass transponder for my motorcycle?

Yes. However, we practice not currently have a transponder that is designed for use with motorcycles. The transponder is designed to role all-time at an angle, similar to the one created by the windshield of a autobus. A transponder mounted on a motorbike is at the customer's "own risk and liability." Please call 1-877-762-7824 for additional information and aid.

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24. How exercise I install my E-ZPass transponders?

Each transponder comes with adhesive mounting strips and piece of cake-to-follow instructions. For your transponder to piece of work consistently, it must exist mounted properly, and so follow the instructions advisedly.

If you believe you lot have your E-ZPass mounted correctly but information technology is not reading in the toll lanes, please contact customer service at 877-762-7824 or visit i of our service centers to troubleshoot the issue.

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25. Practise I get a disbelieve on tolls if I have an E-ZPass?

Aye. Discounts on tolls are available through some toll facilities.

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26. What practise I do if I buy a new auto, movement, or change my credit card?

Information technology is important to continue your Due east-ZPass business relationship information current. Simply login with your username and password on this website to make any changes to your accost, vehicle data, or to update your credit carte du jour. You may also phone call ane-877-762-7824 to make these changes through our automated telephone system or to speak to a Customer Service Representative. You will be asked for your East-ZPass account number and 4-digit Pin number.

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27. How do I use the Automated Telephone System?

Phone call ane-877-762-7824. Y'all volition be prompted to enter your East-ZPass account number and four-digit PIN number. You can bank check your available rest and recent transactions, brand a payment, and update your credit card number, expiration engagement, telephone number and change your PIN number through our automated system.

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28. What if I forget my PIN Number?

Call 1-877-762-7824. Have your personal information ready to give to a customer service representative.

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29. How do I obtain an additional E-ZPass transponder?

You lot can order an boosted transponder in whatever of these convenient ways:

Request an additional transponder on this website. Simply log in with your username and countersign. Then click on the Transponder tab.
Call ane-877-762-7824, or 1-800-828-1120 (for TTY users).
Visit one of our Service Centers or partner DMV locations.
Visit 1 of our select retail locations to obtain an On-the-Go Eastward-ZPass transponder which can be added to your existing business relationship online.

The replenishment amount and the low balance level are increased for each additional transponder added to your E-ZPass business relationship.

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30. How exercise I commutation a standard transponder for a Flex transponder?

There are several ways to exchange your standard transponder for a Flex transponder:

Request an exchange past logging in to your account and selecting the "transponder" tab.
By calling the Service Center at ane-877-762-7824 and requesting an commutation.
By visiting one of our service centers.

When you receive your Flex transponder, y'all should mail your standard transponder to: E-ZPass Service Eye, PO Box 1234, Clifton Forge, VA 24422-1234 or you can bring it to a Service Eye. Each Service Center as well has a drop box for your convenience subsequently hours. If yous choose to mail your transponder, please wrap the transponder in foil or insert it in the original Mylar bag. If your transponder is lost, a $ten accuse will apply for standard transponders.

Please Notation: Due to the college price of the Flex transponder, users who have not used their Flex transponder for HOV transactions on Express Lanes for a prior twelve calendar month period may be asked to exchange their Flex transponder for a standard transponder (at no price).

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31. Do I need a Flex transponder?

Yous will need a Flex transponder just if you plan to travel with 2 or more people in the automobile on the 64 Limited Lanes (Hampton Roads) and 66 Express Lanes Inside the Beltway, or with 3 or more people in the auto on the 95, 395, and 495 Express Lanes. Due to the college toll of the Flex transponder, users who have non used their Flex transponder for HOV transactions on these facilities for any prior twelve-calendar month period may be asked to exchange their Flex transponder for a standard transponder (at no cost).

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32. Are the funds in my E-ZPass account assigned to a particular transponder?

No. Each E-ZPass cost transaction, regardless of which of your transponders y'all utilise, deducts from your available residual. It works like a prison cell telephone account with prepaid phone minutes. All transponders on the account draw from the aforementioned bachelor residuum.

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33. Tin can I get a argument to rails my expenses?

E-ZPass statement options are available to aid y'all track your expenses. Monthly and Quarterly summary statements are available online free of charge. Mailed statements are also available starting at $ii per month.

You can also view your transaction history online by logging in to your account.

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34. Can I pay cash if I have an Eastward-ZPass transponder in the motorcar?

Cash as a payment blazon is non accepted on all toll facilities in Virginia. Visit the Price Roads folio on this website to understand if cash is accepted on the toll road yous are traveling. If you lot are traveling on a toll facility that accepts cash payment and you want to pay cash at the tollbooth, the transponder must exist removed from your vehicle, wrapped in the original Mylar purse, or wrapped completely in aluminum foil. Otherwise, the price could exist deducted from your E-ZPass account.

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35. Tin can I get a receipt at the tollbooth when I employ my E-ZPass?

No. Since E-ZPass is designed to speed up the toll process, receipts volition non exist available at the lane when using E-ZPass. If you lot demand details of your price transactions, yous can either log into your account online or elect to receive detailed monthly statements, starting at $2 per calendar month.

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36. What practice the lights at the tollbooth hateful?

Light notifications differ by Toll Facility, but the following are some full general descriptions:

Red, Bluish or White - A red, blue or white light indicates an unpaid toll. If you lot are in a greenbacks lane, terminate and pay the toll. If y'all are non in a cash lane, for rubber reasons, DO Not stop in the lane. These lights signal that your account is out of funds or at that place may exist something wrong with your transponder or the manner information technology is mounted. Contact the Customer Service Center for help.

Yellow - This signals that your account has reached the depression balance level and needs to be replenished. If you see this light for more two consecutive days, contact the Customer Service Eye. Please note that if enough cost transactions post to your account simultaneously, you may become directly from seeing a greenish low-cal to seeing a red, blue or white light. Besides note that the yellow light is merely bachelor at some toll locations.

Green - Proceed. Your account rest is above the low residue level.

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37. Why are the posted speed limits at the toll booths so low?

The posted speed limits are prepare to ensure the condom of the toll collectors and the drivers. Toll plazas are very busy places and safety is a major business concern.

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38. Why is my E-ZPass transponder not working?

At that place tin be a few reasons why your transponder isn't working properly, such every bit:

Y'all ran out of funds in your account.
Your transponder's battery is running low.
Your transponder is improperly mounted.
Your transponder has non still been activated at the lane.
A recent payment has non yet been received by the lane.

It can take up to 24 hours for new accounts, payments, and new transponders to exist activated and detected at Virginia toll plazas, and up to 48 hours in out-of-state lanes.

Please contact a Service Center for aid troubleshooting.

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39. How tin I return or exchange my E-ZPass transponder if it is no longer working?

Post your transponder to: E-ZPass Service Center, PO Box 1234, Clifton Forge, VA 24422-1234 or bring information technology to a Service Eye location. Dedicated E-ZPass Service Centers in Norfolk and Portsmouth have a drop box for your convenience subsequently hours. If you lot choose to mail your transponder, please wrap the transponder in foil or insert it in the original Mylar bag and enclose a notation requesting a replacement. In instance of loss, a $10 charge will utilise for standard transponders and a $20 charge will apply for Flex transponders.

In improver to these options, the following DMV locations will take transponders for render or substitution during normal business organisation hours.

Delight visit the Due east-ZPass Locations folio on this website for hours of operation.

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forty. Tin can I switch my E-ZPass transponder to another vehicle?

Yes. You can switch the transponder from one vehicle to another as long as y'all use it on a vehicle with the same vehicle type. Contact the Service Center at 1-877-762-7824 to asking additional mounting strips then that you can motility your E-ZPass transponder between vehicles.

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41. Can I utilize my E-ZPass transponder if I tow a trailer or my gunkhole?

You can switch the transponder from one vehicle to another as long equally you use it on the same vehicle type. If you tow a trailer or a boat, your vehicle blazon will change and and then you will need to get a unlike transponder.

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42. Why am I charged if my Due east-ZPass transponder is lost, damaged or defaced?

When you return your transponder to usa, we will either re-issue it to another client, or ship it back to the manufacturer. If it is lost, painted, marked permanently or damaged, we cannot re-issue it and the manufacturer will not take it back. Therefore, nosotros must collect the $10 or $twenty lost/stolen fee.

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43. How do I close my E-ZPass account?

You can request to shut your account on this website. But log in with your username and password. And then click on the Shut Account tab.

Mail your transponder(s) to E-ZPass Service Center, PO Box 1234, Clifton Forge, VA 24422-1234 or bring it to a Service Eye location. If you choose to mail your transponder, please wrap the transponder in aluminum foil or insert it in the original Mylar handbag and enclose a annotation requesting to close your account. In instance of loss, a $10 charge will use for Standard transponders and a $20 charge will apply for Flex transponders.

If you accept lost your transponder and would like to close your business relationship, provide a credit bill of fare number to pay for the lost fee. When all transponders on your business relationship are returned or inactive, your business relationship will exist closed and a refund will be candy inside thirty days if there is a balance remaining in the business relationship.

In improver to these options, the post-obit DMV locations volition accept transponders for render during normal business hours.

Delight visit the Eastward-ZPass Locations page on this website for hours of performance.

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44 What should I exercise if I plan to drive out-of-state?

A trip out-of-state or a change in your driving pattern may take an touch on on your E-ZPass account. Contact the Service Center to check your available balance to exist sure you have adequate funds for your tolls. You may also desire to make a payment, adjust your replenishment corporeality and your low residue level.

It tin can accept up to 24 hours for new accounts, payments, and new transponders to be activated and detected at Virginia price plazas, and up to 48 hours out-of-state. We recommend you make changes to your business relationship several days in advance of your trip.

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45. Is my data secure with E-ZPASS Virginia?

E-ZPass Virginia has taken steps to safeguard the integrity of its data to prevent unauthorized access and to secure your personal information every bit it is communicated beyond this internet. These measures are designed to prevent abuse of data, cake unknown or unauthorized access to our systems and data, to provide protection of your private information and to protect data from interception during transmission.

Communication of personal data is protected through employ of encrypted transmission using Net standard SSL (Secure Sockets Layer). When yous admission your personal information, your web browser will automatically create a secure connectedness. We utilize a 2048 RSA SSL (Secure Sockets Layer) certificate from a trusted Document Authority, updated annually, to protect your website visit. In improver to the SSL encryption, E-ZPASS Virginia employs three layers of firewall protection using state-of-the art security applications, and maintains annual Payment Card Manufacture (PCI) Data Security Standards Compliance for all operations and systems. Our systems are regularly scanned and to protect against new vulnerabilities.

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46. What is Drive SMART Virginia?

DRIVE SMART Virginia is a 501(c)(three) non-profit defended to raising traffic prophylactic awareness among all road users in order to salvage lives and reduce injuries on the roadways of Virginia. Our mission is advanced by fostering community partnerships, offer interactive simulator programs, giving workplace and school presentations, attending outreach events, advocating for traffic safe initiatives, and conducting an annual Distracted Driving Tiptop. DRIVE SMART Virginia also creates, designs, and distributes educational campaigns and materials.

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47. How tin I make a donation to Drive SMART Virginia Education Fund?

You can donate when making a sometime online payment to your account or every time your business relationship auto replenishes by credit card. For a one-fourth dimension payment, select the choice on the Payment page in your account, enter the amount of the donation and click "Add together". To add an automated donation every fourth dimension your account replenishes (reaches low rest) visit the Payments folio and select Donations.

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48. Volition 100% of my donations to DRIVE SMART Virginia Educational activity Fund stay in Virginia?

Yep, admittedly. Bulldoze SMART Virginia exists solely to serve the citizens of the Democracy. The Bulldoze SMART Virginia team travels from Wise to Reedville and Fairfax to Due south Colina to deliver our important programs!

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49. Is my donation to the Bulldoze SMART Virginia Education Fund revenue enhancement-deductible?

DRIVE SMART Virginia is a 501(c)(3) non-turn a profit and 100% of your donation is deductible. Y'all will receive an email receipt for each donation amount.

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fifty. Can I abolish my recurring donation to DRIVE SMART Virginia Instruction Fund?

Recurring donations tin can be cancelled at any time by visiting the Payments folio in your business relationship.

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51. Is there an authoritative fee to collect my DRIVE SMART Virginia Education Fund donation?

In order to encompass costs and ensure that no taxpayer or price dollars are used to fund this initiative, VDOT collects a small administrative fee from the donation amount. 100% of all funds distributed to DRIVE SMART Virginia are used to provide direct services.

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52. Inactive Account?

If y'all haven't used your E-ZPass account to pay for a cost in the last 12 months you volition receive an inactive account notice. If you want to keep your account open up, yous merely need to contact us by electronic mail or telephone and let us know.

Nosotros apply this process to return unused funds to customers who no longer demand their business relationship and collect unneeded transponders that belong to the Republic. Please answer to an inactive account find inside xxx days.

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